Ciel StudyContact Us
We are a one-person operation and reply personally.
Get in touch
| Operator | Nawar (Sole Proprietor) |
|---|---|
| cielammysti@gmail.com | |
| Telegram (direct) | @AmMystiMysterious — the fastest way to reach the operator |
| Address | XII/141, Chingapuram Road, Thikkodi Post, Kozhikode District, Kerala 673529, India |
| Telegram bot | @Ciel_Study_bot |
Response time
We aim to reply to all queries within 2 business days, and to refund requests within 3 business days.
Reporting a problem with a question
If you think an answer key or explanation is wrong, the fastest route is inside the bot itself. Send:
/feedbackfollowed by a description of the problem — you will be given a ticket number;/myfeedbackat any time to see the current status of your reports and any reply.
You will receive a message when the status of your report changes.
Billing queries
For anything payment-related, please include your Telegram username or numeric ID and the Razorpay payment reference (or the date and amount), so the payment can be located quickly. See the Refund & Cancellation Policy for what we can offer.