Refund & Cancellation Policy

Last updated: 20 August 2026

Before you pay: you can practise 5 questions a day free of charge, for as long as you like, with no payment details required. We encourage you to use the free allowance first and decide whether the question bank suits you.

1. Digital service

Ciel Study is a digital subscription. Access is delivered to your Telegram account immediately after payment is confirmed.

2. Refund window

You may request a full refund if you are not satisfied, provided both conditions below are met. The window is proportionate to the length of the plan you bought.

Plan	Refund window	Question limit
1 week (₹129)	Within 1 day of payment	Fewer than 25 questions attempted on the paid plan
1 month (₹349)	Within 3 days of payment
1 month + Grand Tests (₹449)	Within 3 days of payment
Extra Grand Tests add-on (₹99)	Not refundable — see below	—

This lets you genuinely test the question bank while preventing a period of study being consumed and then reclaimed.

2a. The extra Grand Tests add-on

The ₹99 add-on is not a plan. It adds two Grand Tests to an account that already has an active plan, and it is not covered by the refund window above.

The reason is that there is nothing to trial. You can only buy it once you already have a plan, so you have already used the question bank and already sat the Grand Tests your plan included — the add-on is bought because you know what it contains. A cooling-off period on two tests you can sit the same afternoon would be a period of study consumed and then reclaimed, which is exactly what section 2 exists to prevent.

This does not mean we keep your money if it does not work. Section 4 and section 5 apply to the add-on in full: if the tests are not credited, if they are unusable, or if the service is materially not what was described, you are refunded. What is excluded is changing your mind, not our failing to deliver.

The add-on's tests are ordinary multiple-choice Grand Tests, and they expire 30 days after purchase. Both facts are stated on the offer before you pay.

3. When a refund is not available

The refund window for your plan (above) has passed.
25 or more questions were attempted on the paid plan.
The purchase was the ₹99 extra Grand Tests add-on and you have simply changed your mind — see section 2a. Failure to deliver is still refunded.
Access was terminated for a breach of the Terms & Conditions.

3a. Your agreement is recorded

Before a paid plan is activated, you are asked to confirm that you accept these Terms and this Refund Policy. That confirmation is recorded against your Telegram account with the date, time and the version of the policy you accepted, and can be produced if a dispute arises.

4. Service failure

If the Service is unavailable for an extended period during your paid plan, or a payment was taken and access was never delivered, contact us. We will either extend your access by the affected period or refund it — whichever you prefer. This applies regardless of the refund windows above, and it applies to the add-on too.

5. Nothing renews automatically

Every plan is a one-time payment. No recurring payment mandate is created on your card, nothing is charged again when the period ends, and there is therefore nothing to cancel — when your access period expires you simply return to the free daily allowance.

An auto-renewing monthly plan was offered until August 2026 and has been withdrawn. No customer remains on it. If you are ever charged an amount you did not expect, tell us and we will refund it in full.

6. How to request a refund

your Telegram username or numeric ID, and
the Razorpay payment reference or the date and amount paid.

7. How long a refund takes

We aim to respond to refund requests within 3 business days. Approved refunds are processed through Razorpay to the original payment method and typically reach your account within 5–7 business days, depending on your bank. Refunds are made in Indian Rupees to the original payment method only.

Where a refund is needed because something went wrong on our side — a payment that was taken but did not unlock access, or an accidental duplicate charge — we will normally use Razorpay's instant refund option and absorb the extra fee ourselves, so the money is usually back with you within minutes rather than days. This is at our discretion and not guaranteed for every refund, because the option is not available for every payment method; the 5–7 business day timeline above is what you can always rely on.

If a payment leaves your account but your access does not unlock, please do not pay again. Send /feedback in the bot, or check /myplan to see your current status. We can find the payment and either grant your access or refund it.